Since receiving their handsets, a few users have been complaining about connectivity issues. Some customers have found that their handset was stuck in 2G mode and some just lost their data connection all together. Apparently this isnâ€™t just some isolated incident or just in a few peopleâ€™s minds, itâ€™s a real issue and there is a fix for this problem. After a few quick steps, users have been reporting that they now have a better connection and you can do it too. Hereâ€™s how to fix it:
So what are the fixes to those of you who might be suffering from data connectivity issues?
- The SIM card: If you are using a 2G SIM, perhaps the one you had before you purchased your Sensation 4G then this is a likely culprit and should be swapped out at your local T-Mobile store for a 4G SIM. Your best best is just replace it with the SIM that came in the box.
- Ensuring that your data plan is properly provisioned with a 4G data plan. Customers who are on grandfathered plans, blackberry plans etc should make sure your Data SOC is on a 4G plan.
- If the above problems donâ€™t work (and they should) the last resort is to do a little tinkering around by dialing: *#*#4636#*#* and then press â€œPhone Informationâ€ > Toggle Ciphering to OFF > Turn off Radio > Turn on Radio > Toggle Ciphoring to ON.